Frequently Asked Questions
What is Your Shipping Policy?
The current turnaround time for all ready-to-ship products is 3 business days. Custom orders generally have a 14 business day turnaround time, but please check the individual listing for more details.
All shipping is weight based.
Do You Have a Storefront?
Not yet! Part of the reason why we expanded into a boutique was so we can offer a variety of merchandise and one day open a storefront.
Something I like is out of stock. Can I make a custom order?
Custom orders are available during certain times of the year. If customs are open, we only list items that we can make with the supplies we have on hand. This improves turnaround time. You can place a request, but we will not make the items available until the supplies have been shipped to us. Requests are not a guarantee that the product will be made and will be considered on an individual basis.
Can I Pre-Order a Product?
None of our products are made on a pre-order style. When custom orders are open, I try to offer a speedy turnaround of 14 days or less. Again, custom orders are only available when i already have the supplies on hand and ample time to fulfill orders. This is to reduce wait times and simplify the order process.
Does Your Wax Need to Cure?
All ready-to-ship items are ready to use when they arrive. Samples and customs are ready to melt about one week after arrival.